Ticket Types
There are several different types of tickets that the excavator can submit. (Tickets are also known as Locate Requests of Messages). The most common ticket types are listed below. Click here to link to view examples of the different types of tickets.
ROUTINE
This is a regular locate request.
NO RESPONSE
To be requested when one or more utilities fail to respond to the original locate request. Utility members have (2) hours to respond by law. (See page 36 of the Excavator Manual).
EMERGENCY
Only to be requested when the situation meets the legal definition of an emergency. (See page 38 of the Excavator Manual).
DIG-UP
Excavator legally required to only notify MOCS when damage to facilities has occurred. If damage involves pipeline or natural gas facilities, both 911 and the affected utility must also be notified. (See page 38 of the Excavator Manual).
RENEWAL
To be used when previous marks are not visible and need to be remarked due to weather, construction or work not starting. (See page 31 of the Excavator Manual).
PRELIMINARY DESIGN
To be requested to determine what facilities are present when planning a project. Contact names and telephone numbers will be supplied. No markings will be made.
DESIGN
To be requested when planning a project. Will generate actual markings at the site. Utilities allowed 5 working days to respond. Excavation cannot take place on a design ticket. A routine locate request must be placed before beginning work. (See page 23 of the Excavator Manual).
BAD LOCATE
Reports the incorrect location of underground facilities by member utilities in response to a previous notification.
