Audit Report
Each day shortly after midnight the call center transmits a daily audit report. The purpose of the daily audit report is to give the member the ability to compare the number of tickets received against the number of tickets transmitted the previous day.
After auditing your audit report against the tickets you received the day before you and you find that you are missing a ticket you can call and have that ticket retransmitted. There is no charge for ticket retransmissions. To have a ticket retransmitted call 573-636-1550.
Example Audit Report
District: ABCDE01 Start Date: 11/17/2010
End Date: 11/17/2010
Time Sent |
Dist Seq No |
Msg No |
Audit |
|
11/17/2010 07:10:15 AM |
1 |
103215540 |
RNWE |
|
11/17/2010 08:07:24 AM |
2 |
103215119 |
RNWE |
|
11/17/2010 08:07:24 AM |
3 |
103215122 |
RNWE |
|
11/17/2010 08:07:24 AM |
4 |
103215123 |
RNWE |
|
11/17/2010 08:53:51 AM |
5 |
103215287 |
ROUT |
|
End Of Report -- 5 records listed.
Dist Seq No - the sequence of the ticket transmitted
Msg No - is the ticket number. Each ticket is assigned a number based on the year/julian date/and the number of tickets that have been produced that day. In the above example - 10 represents 2010, 321, represents the julian date and the last 4 digits represent tickets produced in the call center for that day. (Example in the ticket number 103215615 the last four digits mean when that ticket was transmitted it was the 5,615th ticket processed in the call center so far on that day.
Audit - Type of ticket transmitted (See Ticket Types)
End of Report - there were 5 records transmitted that day.
