Utility Member Responsibilities
The facility owner/operator is required by law to respond to each notification. The two working day response time by utilities will begin at 12 midnight following the receipt of the notification. (Click here to see Timeline Chart-scroll to page 13).
After the utility has been notified of the planned excavation, they are required by law to either:
- Mark the approximate location of their underground lines;
- Request additional information if necessary; or
- Advise you if they have no facilities at your excavation site.
Methods of advising the excavator of no facilities include:
- Calling the contact number of the excavator or supervisor managing the excavation.
- Leaving a message on a recording device.
- By calling the cell phone of the excavator or supervisor of the excavation.
- Notifying the excavator by facsimile or by e-mail.
- Marking “Clear” or “OK” at the site.
- By verbally informing the excavator in person.
No Response
In the event the owner/operator fails to respond, the excavator must request that a second notice, a “No Response” ticket, be issued. Upon receiving the “No Response”, utilities are required to respond by marking or making contact with the excavator within two hours.If the “No Response” notification is made before 2 pm, the marking shall be completed that working day.
If the notification is made after 2 pm, the marking is to be completed no later than 10 am the next working day. (Click here to read about this subject - scroll to page 36).
Records
- Utilities are required to keep accurate records and act responsibly.
- The utility must correct its installation records to show the actual location when informed by the excavator the facilities were incorrectly located.
Click here for more information on the responsibilities of a utility.
