Missouri One Call System, Inc.

Missouri Underground Facility Safety and Damage Prevention statute (RSMo Chapter 319) defines a “working day” as everyday, except Saturday, Sunday or a legally declared local, state, or federal holiday. The following is a schedule of legally declared holidays as provided by State Statue 9.010 RSMo 2000:

2010 Holiday Schedule

New Years January 1

Martin Luther King January 18

Lincoln Day February 12

Washingtons Birthday February 15

Truman Day May 7

Memorial Day May 31

Independence Day July 5

Labor Day Sepember 6

Columbus Day October 11

Veterans Day November 11

Thanksgiving November 25

Christmas Day December 24

For the purposes of Chapter 319, legally declared holidays that fall on a Saturday do not result in the prior Friday to be considered non-working day.

WHEN IS THE BEST TIME TO CALL?

Call during off-peak hours. Missouri One Call operators are on duty 24 hours a day, seven days a week. On weekdays, they are busiest between 8:30am and noon; 2:00pm and 4:00pm. You can get better service by avoiding these times.

ARE THERE OTHER WAYS OF PLACING A LOCATE REQUEST?

Besides calling your locate request, you can also use our FAX-A-LOCATE or ITIC programs.

The FAX-A-LOCATE program requires that you fax in the fax-a-locate membership form before submitting your locate request by fax.
The ITIC program allows the excavator to make an on-line locate request.

WHY ARE SO MANY QUESTIONS ASKED?

Missouri law dictates that certain information is obtained on each locate request. MOCS operators are trained to ask for and enter all required information. The questions are preset and each one must be answered before the operator can move on to the next question. There is a definite reason for asking each question.

This section will provide a brief explanation of the reason for each question.

Locate request processing is easy if the caller is "prepared" to answer all questions.
Preparation is the key.

The best way to prepare for a call is to use the LOCATE REQUEST FORM, making sure all information is ready before the phone is dialed. The locate request form is available free of charge. Call the MOCS administrative office at 573-635-1818 and request that one be mailed to you or download the form.

WHEN SHOULD I CALL?

MOCS should be called prior to excavating in order to comply with the state law. MOCS, which operates 24 hours a day, seven days a week, will inform callers which MOCS members are to be notified of the location request.

It is also the caller's responsibility to determine if facility owners, who are not MOCS members, maintain lines at the job site and to notify these owners directly.

WHO IS REQUIRED TO CALL IN?

Missouri law requires that any person making or beginning any excavation notify all underground facility owners/operators which may be affected by said excavation at least two but not more than ten working days in advance, except in the case of an emergency.

Missouri law defines a "working day" as everyday, except Saturday, Sunday, or a legally declared local, state or federal holiday.

WHAT IS AN EMERGENCY?

An "emergency" is legally defined as a situation resulting from a sudden unexpected occurrence and presenting a clear and imminent danger demanding immediate action to prevent or mitigate loss or damage to life, health, property or essential public services.

Requesting an emergency that does not meet the defination of the law is in direct violation of the law and may be treated as such.

The excavator may be liable for the cost of locating a request that does not meet the defination of the law.

WHAT IS AN APPROXIMATE LOCATION?

"Approximate location" is defined by Missouri law as a strip of land not wider than the width of the underground facility plus two feet on either side thereof.

WHEN SHOULD I NOTIFY THE UTILITIES DIRECTLY?

In any of the following situations, the caller should contact the facility owner(s) directly:

To report any type of service problem
To resolve any type of billing problem
To request any type of facility removal or relocation
To request any type of utility service
To report gas odors

WHAT INFORMATION IS NEEDED TO COMPLETE THE CALL?

Caller Identification:
Missouri law requires that each notice of intent to excavate contain the name, address, and telephone number of both the person filing the intent and of the excavator. The Call Center operator will ask for the telephone number that someone will be available on working days and whether or not that telephone is equipped with a recording device. he e-mail address, facsimile number and cellular telephone number, if any, will also be reqiested. In order to speed up the process of taking locate request in the future, your phone number, including the area code, is used to generate your contractor identification number or Call Center ID. The telephone system at the Call Center or the Call Center operator will ask for this identification number at the beginning of each call.
Specifics About The Excavation:
The operator will ask for the type of work and depth of work you are planning, along with the type of equipment you plan to use. He/she will also need to know if you intend to use explosives and whether or not you will be tunneling or horizontally boring.
Location of Excavation and Specifics About the Job Site:
Correctly identifying the location of your excavation protects you, the utilities, the general public and the environment. Missouri law requires the location of the excavation to be described in one of the following manners:                                                                                                                                                                 By reference to a specific street address or by description of location in relation to the nearest numbered, lettered, or named state or county road or city street for which a road sign is posted.                                                          By latitude and longitude including the appropriate description in degress, minutes, and seconds, or by state plane coordinates.
By a description of the site of excavation by approximate distance and direction from the nearest state or county road or city street or intersection and the proximity of the site to any prominent landmarks.                                      By description of the location of the excavation at the site described by the direction and approximate distance in relation to prominent features of the site, such as existing buildiings.                                                                     By giving directions as to how to reach the site of the excavation from the nearest such road, if the excavation is not on or near a posted numbered, lettered, or named state or county road or city street.
If the excavation has a street address, this information needs to be given with the proper prefix and suffix. (For example: West Elm Street, North Main Avenue, etc.) along with the nearest intersecting street, road or highway, and which side of the road the work is taking place.

Locate request can also be processed using the latitude and longitude coordinates of the excavation site. This information can be obtained by using a Global Positioning System unit or from survey plats and should be provided in degrees, minutes and seconds or degrees, minutes and hundredths of minutes.
Request for Meeting:
The operator will ask whether you would like the utilities to contact you to set up a meeting and whether you would like the lines to be marked at the time of the meeting.
The operator will ask for the date and time of the planned excavation and will also ask for whom the work is being done.
Ticket Serial Number:
The operator will assign a unique reference number which identifies your Locate Request site. This number should be kept as your record of the call and be used for any future references to this excavation notification.
Utilities Notified:
After recording the above information about your planned excavation, the operator will list the member utilities to be notified of your plans. You are required by law to directly contact any other utilities with underground facilities in the area.

A current list of the names and addresses of the members of MOCS, including the counties in which they have facilities, is available on MOCS' web site at www.mo1call.org or can be requested by contacting the MOCS administrative office. A fee for printing and mailing may be charged. The County Recorder of Deeds should be contacted for information on non-members.

WHAT HAPPENS AFTER YOU CALL?

After all information has been taken, the request is processed by the call center computer system and transmitted to member utilities that have underground facilities at the dig site within a matter of minutes.

Members receive the locate request by fax, email or by direct telephone notification.

The information is received at the member's mapping or dispatch office. In some cases, the utility may be able to determine from the information that it has no underground facilities at the dig site. In these cases, the members will notify you that they are clear.

COLOR CODES REQUIRED BY LAW

Color codes required by law

WHAT ARE THE RESPONSIBILITIES OF THE EXCAVATOR?

Excavators are required to dig carefully and act responsibly.
Excavators must notify all owners/operators with underground facilities in the excavation site at least two and not more than ten working days in advance of the excavation.
To ensure the safety of the public, it is suggested that you not begin work until you are confident that all facilities have been marked correctly.
Excavators must re-notify utilities who have not responded by placing a "No Response" request.
The excavator must make the excavation in a careful and prudent manner.
If an underground facility is damaged or dislocated the excavator must notify Missouri One Call. (1-800-344-7483).
It is illegal for the excavator to conceal or attempt to conceal damage or to make repairs. Repairs may be made only to sewer lines, without prior authorization.
Excavators shall exercise reasonable care not to unnecessarily disturb or obliterate markings provided for location of underground facilities.

WHAT ARE THE RESPONSIBILITIES OF THE FACILITY OWNER?

The facility owner/operator is required to respond to each notification within three working days of receipt of the notification. In the event the owner/operator fails to respond, the excavator must give the a second notice. The facility owner/operator must respond to the No Response within two hours. (see below "What To Do If The Utility Has Not Marked The Lines" )
The utilities are required to keep accurate records and act responsibly.
The utility must correct its installation records to show the actual location, when informed by the excavator the facilities were incorrectly located.
The One Call center, or non-member facility owner, must keep a written records of notifications received for five years. Computer records or telephone recordings of notices must be kept for one year.

HOW LONG IS NOTIFICATION VALID?

The state law says excavators must give notice at least two but not more than 10 working days before the work is to begin. It also says that when the marks have been provided, and the excavator may continue to work within the area described in the notice as long as the markings are visible.

WHAT HAPPENS IF LINES NEED TO BE REMARKED?

Lines need to be remarked if the ticket is older than 10 working days or if work or weather has obliterated the original lines.

You should then call Missouri One Call with a “renewal” request and tell the operator that lines need to be remarked. Use your original locate request serial number to identify the excavation site.

WHAT DO I DO IF THE UTILITY HAS NOT MARKED THE LINES?

If the start date and time arrives and one or more member owner/operators has failed to mark the facilities or failed to inform the excavator that they are clear, the excavator is required to call Missouri One Call with a second request, known as a "No Response" ticket.

This intent of this ticket is to advise the member utility that they have failed to mark or respond with a "Clear" within the three working day time period.

The utilities are required to respond to the request by marking or making contact with the excavator within 2 hours.

If the No Response request is made before 2 pm the marking shall be completed that working day. If the No Response request is made after 2 pm the markings must be completed no later than 10 am the following working day.

If the utility fails to contact the excavator within two hours of the No Response request the excavator may commence the excavation.

MOCS operators will offer direct contact phone numbers for utilities named on No Response tickets.

However, to ensure the safety of the excavation crews and the public, it is suggested that you do not begin work until you are confident that all facilities have been marked correctly.

WHAT HAPPENS IF THE EXCAVATOR OR UTILITY FAILS TO COMPLY WITH CHAPTER 319?

Civil Penalties

Any person, including an excavator or utility, who commits a violation of any requirement is subject to a civil penalty of up to $10,000 per violation per day, possibly totaling up to $500,000. Such penalties may be sought by the Missouri Attorney General or local prosecuting attorneys. (see 319.045 #3).

ARE UTILITIES REQUIRED TO BE AT A CERTAIN "DEPTH"?

There is no language in the law requiring facilities to be at a certain depth.

Utilities may have a "spec depth" that they install their facilities at but erosion or landscaping can change that depth.

It is recommended that the excavator never assume the depth of any facility.